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What impact does Corona have on field service management? And now that much has shifted to a digital or virtual environment – how do virtual offerings become a positive customer experience? We talk about this in the latest episode of the KVD Service Podcast with Coen Jeukens, Vice President of Global Customer Transformation at ServiceMax ( He talks about the impact he sees on the service business, specifically in terms of finance, maintenance and customer relations. He also discusses effective asset management strategies for service.

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